{"value":{"id":758519,"memberId":4210,"member":null,"memberRole":"Minister of State for Foreign and Commonwealth Affairs ","uin":"HLWS122","dateMade":"2017-09-07T00:00:00","answeringBodyId":16,"answeringBodyName":"Foreign and Commonwealth Office","title":"FCO Services","text":"

My right Honourable Friend, the Minister of State for Foreign and Commonwealth Affairs (Mark Field), has made the following has made the following written Ministerial statement:

FCO Services operates as a trading fund of the FCO. I have set it the following performance targets for 2017-2018:

  1. A return on capital employed of at least 3.5% (statutory commitment);
  2. An in-year surplus before financing and dividend costs;
  3. A productivity ratio of at least 80%, measuring actual billable hours vs. available billable hours;
  4. A customer satisfaction result of at least 80%;
  5. An overall improvement on the average 2016 index Your Say score for “Employee Engagement” measuring above 58%; and
  6. An overall improvement on the average 2016 index Your Say score for “My Manager”, measuring above 62%.

FCO Services will report to both Houses of Parliament on its success against these targets through its Annual Report for 2017-2018.

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