{"value":{"id":530600,"memberId":1559,"member":null,"memberRole":"The Parliamentary Under-Secretary of State for Foreign and Commonwealth Affairs","uin":"HCWS53","dateMade":"2016-06-30T00:00:00","answeringBodyId":16,"answeringBodyName":"Foreign and Commonwealth Office","title":"FCO Services","text":"<p>FCO Services operates as a trading fund of the FCO. I have set the following performance targets for 2016-2017:</p><ol><li>An in-year surplus before interest, tax and dividend</li><li>A return on capital employed of at least 7% (weighted average)</li><li>A Productivity ratio of at least 80%, measuring Actual Billable hours v Available Billable hours</li><li>To deliver the efficiency savings of £12.1m as reported over the Corporate Plan period</li><li>A customer satisfaction result of at least 80%</li><li>To provide an annual discretionary dividend to the FCO of at least £1.5m</li><li>An overall improvement of 2% on the average 2015 index Your Say score for My Manager. Target 2016-17 = 65%</li></ol><p>FCO Services will report to Parliament on its success against these targets through its Annual Report for 2016-2017.</p>","house":"Commons","noticeNumber":4,"hasAttachments":false,"hasLinkedStatements":true,"linkedStatements":[{"linkedStatementId":530609,"linkType":"JointStatement","linkDate":"2016-06-30T00:00:00"}],"attachments":[]},"links":[{"rel":"self","href":"/Statements/530600","method":"GET"}]}