{"value":{"id":484587,"memberId":4284,"member":null,"memberRole":"Parliamentary Under Secretary of State for Business, Innovation and Skills","uin":"HLWS622","dateMade":"2016-03-23T00:00:00","answeringBodyId":26,"answeringBodyName":"Department for Business, Innovation and Skills","title":"Performance Targets for the Intellectual Property Office (an operating name of the Patent Office) for 2016 – 2017","text":"<p>As an Executive Agency and Trading Fund of the Department for Business, Innovation and Skills, we set targets which are agreed by Ministers and laid before Parliament. For 2016 – 2017 our targets are:</p><ul><li>We will complete all remaining UK steps necessary for the UPC to come into being.</li></ul><p> </p><ul><li>We will ensure that overall customer satisfaction is at least 80%</li></ul><p> </p><ul><li>We will offer faster handling of patent applications, by providing an examination report with a search report when both are requested at the application date, and meeting at least 90% of requests for an accelerated two-month turnaround for search, publication and examination.</li></ul><p> </p><ul><li>We will publish 90% of acceptable applications for national trade marks for opposition within 90 days of filing.</li></ul><p> </p><ul><li>We will develop a robust methodology to measure and report on harm caused by IP infringement and counterfeiting to individuals, communities and the economy.</li></ul><p> </p><ul><li>We will increase the number of businesses that better understand how to manage IP, reaching 100,000 businesses. 85% of the businesses we talk to will be better able to understand IP and its use within their business.</li></ul><p> </p><ul><li>We will support the export activity of UK companies by providing education, advice and specific case support to 5000 businesses by March 2017.</li></ul><p> </p><ul><li>We will enhance the capability of our people in leadership and change by designing and running a programme which will move at least 85% of participants up one level on our leadership measure.</li></ul><p> </p><ul><li>We will implement a new HR &amp; Payroll system</li></ul><p><strong> </strong></p><ul><li>We will achieve return of capital employed of at least 4%</li></ul><p><strong> </strong></p><ul><li>We will deliver an efficiency gain of 3.5%.</li></ul><p> </p><p> </p>","house":"Lords","noticeNumber":0,"hasAttachments":false,"hasLinkedStatements":true,"linkedStatements":[{"linkedStatementId":484584,"linkType":"JointStatement","linkDate":"2016-03-23T00:00:00"}],"attachments":[]},"links":[{"rel":"self","href":"/Statements/484587","method":"GET"}]}