{"value":{"id":419011,"memberId":3474,"member":null,"memberRole":"The Minister of State, Foreign and Commonwealth Office","uin":"HLWS192","dateMade":"2015-09-16T00:00:00","answeringBodyId":16,"answeringBodyName":"Foreign and Commonwealth Office","title":"FCO Services","text":"<p>My Honourable Friend, the Parliamentary Under-Secretary of State for Foreign and Commonwealth Affairs (Mr James Duddridge), has made the following written Ministerial statement:</p><p>FCO Services operates as a trading fund of the FCO. I have set the following performance targets for 2015-2016</p><ol><li>An in-year surplus before interest, tax and dividend producing a net margin of between 1 and 5%</li><li>A return on capital employed of at least 3.5% (weighted average)</li><li>Cost of corporate functions as a % of revenue of no more than 6%</li><li>A utilisation rate for revenue earning staff of at least 75%</li><li>A customer satisfaction result of at least 80%</li><li>Employee engagement in FCO Services using civil service survey of at least 59%</li></ol><p>FCO Services will report to Parliament on its success against these targets through its Annual Report for 2015-2016.</p>","house":"Lords","noticeNumber":0,"hasAttachments":false,"hasLinkedStatements":true,"linkedStatements":[{"linkedStatementId":419002,"linkType":"JointStatement","linkDate":"2015-09-16T00:00:00"}],"attachments":[]},"links":[{"rel":"self","href":"/Statements/419011","method":"GET"}]}