{"value":{"id":228416,"memberId":1580,"member":null,"memberRole":"Minister for Culture and the Digital Economy","uin":"HCWS424","dateMade":"2015-03-19T00:00:00","answeringBodyId":26,"answeringBodyName":"Department for Business, Innovation and Skills","title":"Performance Targets for the Intellectual Property Office (an operating name of the Patent Office) for 2015 – 2018","text":"<p>My noble Friend the Parliamentary Under Secretary of State for Business, Innovation and Skills, Minister for Intellectual Property (Baroness Neville-Rolfe) has today made the following statement.</p><p>As an Executive Agency and Trading Fund of the Department for Business, Innovation and Skills, we set targets which are agreed by Ministers and laid before Parliament. For 2015 – 2018 our targets are:</p><p> </p><ul><li>We will complete all necessary steps for the domestic implementation of the UPC agreement, ready for ratification at the appropriate time.</li></ul><p> </p><p> </p><p> </p><ul><li>We will deliver an operational online application service for our Designs customers as part of the TRIPOD portfolio by the end of March 2016.</li></ul><p> </p><p> </p><p> </p><ul><li>We will ensure that overall average customer satisfaction is at least 80%.</li></ul><p> </p><p> </p><p> </p><ul><li>We will offer faster handling of patent applications, by providing an examination report with a search report when both are requested at the application date, and meeting at least 90% of requests for an accelerated two-month turnaround for search, publication and examination.</li></ul><p> </p><p> </p><p> </p><ul><li>We will publish 85% of acceptable applications for national trade marks for opposition within 90 days of filing.</li></ul><p> </p><p> </p><p> </p><ul><li>We will launch a new online hub, bringing together material for all forms of IP, and achieve a 7.5% increase in traffic to this website over that achieved on the previous website.</li></ul><p> </p><p> </p><p> </p><ul><li>We will reach an audience of at least 100,000 businesses in the UK with IP messages by the end of March 2016.</li></ul><p> </p><p> </p><p> </p><ul><li>We will support the export activity of UK companies by providing education, advice and specific case support to 4,500 businesses by March 2016.</li></ul><p> </p><p> </p><p> </p><ul><li>We will define the future operating model for the IPO, identifying the structure, behaviours and roles we will need to deliver for our customers in a digital environment.</li></ul><p> </p><p> </p><p> </p><ul><li>We will achieve a 4% Return on Capital Employed (ROCE).</li></ul><p> </p><p> </p><p> </p><ul><li>We will deliver an efficiency gain of 3.5%.</li></ul><p> </p><p> </p><p> </p><p> </p><p> </p>","house":"Commons","noticeNumber":1,"hasAttachments":false,"hasLinkedStatements":true,"linkedStatements":[{"linkedStatementId":228419,"linkType":"JointStatement","linkDate":"2015-03-19T00:00:00"}],"attachments":[]},"links":[{"rel":"self","href":"/Statements/228416","method":"GET"}]}