{"value":{"id":1328439,"memberId":4306,"member":null,"memberRole":"Minister of State, Ministry of Defence ","uin":"HLWS58","dateMade":"2021-05-27T00:00:00","answeringBodyId":11,"answeringBodyName":"Ministry of Defence","title":"Service Complaints Ombudsman’s 2020 Annual Report on the Service Complaints System ","text":"<p>My hon. Friend the Parliamentary Under Secretary of State and Minister for Defence People and Veterans (Leo Docherty MP) has made the following Written Ministerial Statement.</p><p> </p><p>I am pleased to lay before Parliament today the Service Complaints Ombudsman’s Annual Report for 2020 on the fairness, effectiveness and efficiency of the Service complaints system.</p><p> </p><p>This report is published by Mariette Hughes – her first as Ombudsman - and covers the fifth year of operation of the reformed Service complaints system and the work of her office in 2020.</p><p> </p><p>The findings of the Report will now be considered fully by the Ministry of Defence, and a formal response to the Ombudsman will follow once that work is complete.</p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p>","house":"Lords","noticeNumber":0,"hasAttachments":false,"hasLinkedStatements":false,"linkedStatements":null,"attachments":[]},"links":[{"rel":"self","href":"/Statements/1328439","method":"GET"}]}