{"value":{"id":1194785,"memberId":4306,"member":null,"memberRole":"Minister of State, Ministry of Defecne","uin":"HLWS224","dateMade":"2020-05-12T00:00:00","answeringBodyId":11,"answeringBodyName":"Ministry of Defence","title":"Service Complaints Ombudsman’s Annual Report 2019","text":"<p>My hon. Friend the Parliamentary Under Secretary of State and Minister for Defence People and Veterans (Johnny Mercer MP) has made the following Written Ministerial Statement.</p><p> </p><p>I am pleased to lay before Parliament today the Service Complaints Ombudsman’s Annual Report for 2019 on the fairness, effectiveness and efficiency of the Service complaints system.</p><p> </p><p>This report is published by Nicola Williams – her last as Ombudsman - and covers the fourth year of operation of the reformed Service complaints system and the work of her office in 2019.</p><p> </p><p>The findings of the Report and the new recommendations made will now be considered fully by MOD, and a formal response to the Ombudsman will follow once that work is complete. <br><br><br></p><p> </p>","house":"Lords","noticeNumber":0,"hasAttachments":false,"hasLinkedStatements":false,"linkedStatements":null,"attachments":[]},"links":[{"rel":"self","href":"/Statements/1194785","method":"GET"}]}