{"value":{"id":1194784,"memberId":4485,"member":null,"memberRole":"The Minister for Defence People and Veterans ","uin":"HCWS230","dateMade":"2020-05-12T00:00:00","answeringBodyId":11,"answeringBodyName":"Ministry of Defence","title":"Service Complaints Ombudsman’s Annual Report 2019","text":"<p>I am pleased to lay before Parliament today the Service Complaints Ombudsman’s Annual Report for 2019 on the fairness, effectiveness and efficiency of the Service complaints system.</p><p> </p><p>This report is published by Nicola Williams – her last as Ombudsman - and covers the fourth year of operation of the reformed Service complaints system and the work of her office in 2019.</p><p> </p><p>The findings of the Report and the new recommendations made will now be considered fully by MOD, and a formal response to the Ombudsman will follow once that work is complete.</p>","house":"Commons","noticeNumber":3,"hasAttachments":false,"hasLinkedStatements":false,"linkedStatements":null,"attachments":[]},"links":[{"rel":"self","href":"/Statements/1194784","method":"GET"}]}