{"value":{"id":790180,"askingMemberId":4571,"askingMember":null,"house":"Commons","memberHasInterest":false,"dateTabled":"2017-11-15T00:00:00","dateForAnswer":"2017-11-20T00:00:00","uin":"113213","questionText":"To ask the Secretary of State for Transport, pursuant to the Answer of 13 November 2017 to Question 111403, whether the Government plans to extend the proposed Rail Passengers Ombudsman beyond the rail sector to cover other areas of passenger transport remit including aviation, buses and ferries.","answeringBodyId":27,"answeringBodyName":"Department for Transport","isWithdrawn":false,"isNamedDay":true,"groupedQuestions":[],"answerIsHolding":false,"answerIsCorrection":false,"answeringMemberId":3926,"answeringMember":null,"correctingMemberId":null,"correctingMember":null,"dateAnswered":"2017-11-20T00:00:00","answerText":"<p>The Rail Delivery Group is procuring a specialist ombudsman provider to run a scheme for rail passengers. There are currently no plans to extend the remit of the Rail Ombudsman into other areas of passenger transport.</p><p> </p><p>Redress and resolution services already exist in other areas of passenger transport, such as the alternative dispute resolution arrangements in place for aviation passengers and bus passengers.</p>","originalAnswerText":"","comparableAnswerText":"","dateAnswerCorrected":null,"dateHoldingAnswer":null,"attachmentCount":0,"heading":"Public Transport: Ombudsman","attachments":[],"groupedQuestionsDates":[]},"links":[{"rel":"self","href":"/Questions/790180","method":"GET"}]}