{"value":{"id":77063,"askingMemberId":3951,"askingMember":null,"house":"Commons","memberHasInterest":false,"dateTabled":"2014-07-08T00:00:00","dateForAnswer":"2014-07-14T00:00:00","uin":"904805","questionText":"To ask the Secretary of State for Defence, what steps he is taking to improve the service complaints system.","answeringBodyId":11,"answeringBodyName":"Ministry of Defence","isWithdrawn":false,"isNamedDay":true,"groupedQuestions":[],"answerIsHolding":false,"answerIsCorrection":false,"answeringMemberId":3938,"answeringMember":null,"correctingMemberId":null,"correctingMember":null,"dateAnswered":"2014-07-14T00:00:00","answerText":"<p>Service personnel deserve to have a fair and effective complaints system. I announced in March that we had been working for some time with Dr Atkins, the Service Complaints Commissioner, on proposals for a more efficient system.</p><p> </p><p>In her most recent report, Dr Atkins concluded that she was optimistic that a fairer, more effective system has been agreed, and that, once implemented, Service personnel will have access to a redress system that they deserve. The bill introduced in the House of Lords on 5<sup>th</sup> June 2014 will improve the system to make sure that is what they will get.</p>","originalAnswerText":"","comparableAnswerText":"","dateAnswerCorrected":null,"dateHoldingAnswer":null,"attachmentCount":0,"heading":"Armed Forces: Complaints","attachments":[],"groupedQuestionsDates":[]},"links":[{"rel":"self","href":"/Questions/77063","method":"GET"}]}