{"value":{"id":643103,"askingMemberId":4367,"askingMember":null,"house":"Commons","memberHasInterest":false,"dateTabled":"2016-11-23T00:00:00","dateForAnswer":"2016-11-25T00:00:00","uin":"54419","questionText":"To ask the Secretary of State for the Home Department, what procedures are in place to ensure the timely resolution of immigration queries relating to people working on fishing boats.","answeringBodyId":1,"answeringBodyName":"Home Office","isWithdrawn":false,"isNamedDay":false,"groupedQuestions":[],"answerIsHolding":false,"answerIsCorrection":false,"answeringMemberId":1562,"answeringMember":null,"correctingMemberId":null,"correctingMember":null,"dateAnswered":"2016-11-30T00:00:00","answerText":"<p>The Home Office does not break down immigration queries by sector.</p><p>However, UK Visas and Immigration’s (UKVI's) customer service teams have a service standard of answering 95% of written immigration enquiries within 20 working days.</p><p>Each customer service team, including for Members’ correspondence, has a Standard Operating Procedure in place to ensure that replies are handled in a timely manner, or that the customer is contacted if the service standard cannot be met. Performance is closely monitored at a local and senior level.</p><p>Customers may also use UKVI's Customer Contact Centre where they are sign posted to relevant information available on the gov.uk website.</p>","originalAnswerText":"","comparableAnswerText":"","dateAnswerCorrected":null,"dateHoldingAnswer":null,"attachmentCount":0,"heading":"Fisheries: Migrant Workers","attachments":[],"groupedQuestionsDates":[]},"links":[{"rel":"self","href":"/Questions/643103","method":"GET"}]}