The Department does not hold this data. Employers are responsible for ensuring the health, safety and welfare of their employees, and must comply with relevant health and safety legislation. Where people report incidents to the police, under the Home Office Crime Recording Rules, all reports of incidents will, unless immediately recorded as a crime, result in the registration of an auditable incident report by the police.
The Department is however working across government and with partners in industry and Local Transport Authorities to ensure that everyone feels and is safe when travelling. As part of the Bus Services Act 2025, operators are required to provide training for staff working in the bus industry, including drivers and those who deal directly with the travelling public on how to recognise and respond to incidents of crime and anti-social behaviour (ASB) on public transport. The Act specifies that staff should only intervene where it is safe to do so, and statutory guidance will outline that training should cover how to identify, respond appropriately to, and, where possible, prevent ASB.
The Act also gives local transport authorities the power to create byelaws and deploy officers who can deal with anti-social behaviour and fare evasion on the bus network. Byelaws enable authorised officers to take enforcement action, including requiring individuals to leave vehicles or facilities and issuing penalties where appropriate, thereby protecting drivers.
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