{"value":{"id":1900487,"askingMemberId":4995,"askingMember":null,"house":"Commons","memberHasInterest":false,"dateTabled":"2026-04-16T00:00:00","dateForAnswer":"2026-04-23T00:00:00","uin":"127872","questionText":"To ask the Secretary of State for Transport, whether she has had discussions with the travel agent sector on the processing of refunds where an airline has cancelled a flight and confirmed that passengers are entitled to a refund without a penalty fee.","answeringBodyId":27,"answeringBodyName":"Department for Transport","isWithdrawn":false,"isNamedDay":true,"groupedQuestions":[],"answerIsHolding":false,"answerIsCorrection":false,"answeringMemberId":4993,"answeringMember":null,"correctingMemberId":null,"correctingMember":null,"dateAnswered":"2026-04-24T00:00:00","answerText":"<p>The Department has had discussions with travel agents and airlines on a range of issues.</p><p> </p><p>In the UK, Regulation (EC) No 261/2004 (“Regulation 261”) sets out the rights of passengers in the event of flight cancellations.</p><p> </p><p>Where UK law applies, if a flight is cancelled by the airline, passengers are entitled to a choice between a full refund or re-routing.</p><p> </p><p>Where a flight booking has been made through a travel agent, passengers should, in the first instance, contact the agent in cases such as flight cancellations.</p><p> </p><p>The Department’s Air Passenger Travel Guide provides passengers with information on their rights and responsibilities when travelling by air, including a dedicated section on cancellations.</p>","originalAnswerText":"","comparableAnswerText":"","dateAnswerCorrected":null,"dateHoldingAnswer":"2026-04-23T00:00:00","attachmentCount":0,"heading":"Airlines and Travel Agents: Repayments","attachments":[],"groupedQuestionsDates":[]},"links":[{"rel":"self","href":"/Questions/1900487","method":"GET"}]}