{"value":{"id":1865592,"askingMemberId":5090,"askingMember":null,"house":"Commons","memberHasInterest":false,"dateTabled":"2025-12-17T00:00:00","dateForAnswer":"2026-01-05T00:00:00","uin":"101277","questionText":"To ask the Secretary of State for Work and Pensions, whether Jobcentre Plus staff receive training on trauma-informed approaches when working with refugees and asylum seekers.","answeringBodyId":29,"answeringBodyName":"Department for Work and Pensions","isWithdrawn":false,"isNamedDay":false,"groupedQuestions":[],"answerIsHolding":false,"answerIsCorrection":false,"answeringMemberId":163,"answeringMember":null,"correctingMemberId":null,"correctingMember":null,"dateAnswered":"2026-01-26T00:00:00","answerText":"<p>The DWP launched introductory trauma informed learning in Summer 2025, following a successful pilot across 23/24; supporting staff to respond to experiences of adversity and trauma including that experienced by refugees and asylum seekers. The learning is further embedded through bespoke products and wider initiatives.</p><p> </p><p>This is part of a comprehensive training package designed to equip staff with the skills to provide high-quality, inclusive customer service to all claimants and tailor support to individual needs.</p><p> </p><p>The Department remains committed to continually reviewing and improving training to meet the diverse requirements of customers.</p>","originalAnswerText":"","comparableAnswerText":"","dateAnswerCorrected":null,"dateHoldingAnswer":null,"attachmentCount":0,"heading":"Jobcentres: Asylum","attachments":[],"groupedQuestionsDates":[]},"links":[{"rel":"self","href":"/Questions/1865592","method":"GET"}]}