Claimants in receipt of Universal Credit can access passported benefits, such as help to pay for NHS dental treatment and NHS prescriptions.
As part of the Autumn Statement, we announced the intention to close the claim of those who have been disengaged for 6-months or more, where they are in receipt of a nil Universal Credit award following a sanction decision. If entitlement to passported benefits is reliant solely on a Universal Credit claim to establish eligibility, that eligibility will cease if the Universal Credit claim is closed. Claimants may however still be entitled to access passported benefits through other means.
Where a claimant has failed to comply with a mandatory work-related requirement, they have the opportunity to provide good reason before a sanction decision is made. Claimants receive an automated UC journal message which: informs them of the failure, prompts them to provide a reason, and encourages them to re-engage. Additionally, there is a digital nudge at 6 weeks following the decision where the claimant remains disengaged. Where disengaged continues, the claimant will receive a further notification at month 5 informing them of the claim closure intention and prompting them to re-engage or to inform us of any new circumstances which may impact this.
We will not be closing the claims of anyone with a known vulnerability or the claim of those in receipt of other Universal Credit elements, such as the housing, child, or disability element.
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