{"value":{"id":1469737,"askingMemberId":4491,"askingMember":null,"house":"Commons","memberHasInterest":false,"dateTabled":"2022-06-13T00:00:00","dateForAnswer":"2022-06-15T00:00:00","uin":"17046","questionText":"To ask the Secretary of State for Work and Pensions, with reference to the objective set out in the health and disability green paper on improving the quality of decision-making for Personal Independence Payments, if she will commission an independent audit of a sample of people who were unsuccessful at mandatory reconsideration who did not go on to lodge an appeal against that decision.","answeringBodyId":29,"answeringBodyName":"Department for Work and Pensions","isWithdrawn":false,"isNamedDay":false,"groupedQuestions":[],"answerIsHolding":false,"answerIsCorrection":false,"answeringMemberId":1609,"answeringMember":null,"correctingMemberId":null,"correctingMember":null,"dateAnswered":"2022-06-21T00:00:00","answerText":"<p>It has always been our aim to make the right decision, from the earliest engagement with a customer and including at Mandatory Reconsideration stage.</p><p> </p><p>Consequently, we have introduced a new approach to Decision Making at both the initial decision and the Mandatory Reconsideration stage, giving Decision Makers additional time to proactively contact customers where they think additional evidence may support the claim. A similar approach applies at the appeal stage where new evidence is provided that may alter the decision.</p><p> </p><p>We want to improve the experience of disabled people and people with health conditions in the decision-making process so that fewer people need a Mandatory Reconsideration or appeal. This includes doing more to improve evidence gathering and decision making to ensure that the right decision is made first time.</p>","originalAnswerText":"","comparableAnswerText":"","dateAnswerCorrected":null,"dateHoldingAnswer":null,"attachmentCount":0,"heading":"Personal Independence Payment: Appeals","attachments":[],"groupedQuestionsDates":[]},"links":[{"rel":"self","href":"/Questions/1469737","method":"GET"}]}